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Privacy Policy

We take privacy very seriously and encourage you to read our privacy policy to gain an understanding of how we manage and process your data. Please note that no matter what anyone may tell you, nothing is ever 100% secure. This is why we continuously update our systems and this privacy policy to keep your information as secure as possible.

Last updated 27/07/2021 @ 15:20PM

Overview

Electrokid Technology (Electrokid) respects your privacy and is committed to protecting your personal data. we comply with the General Data Protection Regulation (EU) 2016/679 (GDPR). Electrokid Technology is the ‘data controller’ and will ensure your personal data is processed fairly and kept securely for no longer than is necessary.

Data Usage

When you open an account through our website your name and email address will be stored on our servers in addition to any other data which may be required fot you to hold an account with us such as your phone number or address. This information will only be used for the following purposes:

  • To contact you for account related issues.
  • To process or fulfil any transactions you make with us. Where you have made payments to us through Electrokid Pay, your data will be shared and processed by our payment partner, Stripe (privacy policy), to fulfil the payment and send the receipt directly to you. They may ask for additional details which are stored in accordance with their privacy policy.

Data Retention

Your details will remain on our servers for a maximum of two years of continuous inactivity. Following this you will be notified by email of your account closure and your details will be removed. If you want to remove or change any details related to your account, you can either email us or edit them in your profile on our website.

Sharing Your Data

The only circumstances under which we may share your personal data will be:

  • With Stripe to accept any payments once you have created an account with us.
  • When contacting you by email or SMS using MailGun (privacy policy) or Twilio (privacy policy)
  • To comply with accounting, tax or legal obligations

Your personal data with never be passed to third parties for marketing, any other commercial purposes or inclusion in any mailing list without your explicit consent.

Data Security

To keep our services secure all traffic to and from our servers is routed through Cloudflare (privacy policy). This protects our services from DDoS attacks and caches frequently requested items on our platform.

Any data kept with us is either held internally on secure servers or with our hosting partners Vultr (privacy policy) and Oracle Cloud (privacy policy).

Analytics and Cookies

We also collect analytics information to gain an understanding of how users interact with our site. This is provided by google and you can disable analytics at any time on this browser by clicking here and disabling tracking and performance cookies.

Your Rights

You have the right to know what personal data we hold about you and to ask for the data to be changed or deleted. You have the right to complain to the Information Commissioner’s Office if you believe there is a problem with the way we handle your data.

Contact

If you have any concerns about your personal data please contact [email protected]. Links to external legal documents on this page are provided as a convenience and may not be accurate, please check that these links are up to date and correct.

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